FAQ
Frequently Asked Questions
What is the minimum order?
The minimum order is €400. This amount allows us to maintain artisanal quality and efficient logistics for each B2B customer.
How long does order preparation and shipping take?
We prepare orders within 2 to 3 business days after payment is received. For custom or large-volume productions, the timeline may vary slightly, but we’ll always keep you informed.
Where are the products shipped from?
All our pieces are made and shipped from Spain.
Do you ship internationally?
Yes, we ship worldwide. We work with trusted carriers to ensure your orders arrive safely and in perfect condition.
Are the products handmade?
Yes, all our products are carefully handcrafted and hand-painted. Each piece goes through an artisanal process that guarantees its authenticity and beauty.
Can the pieces have variations?
Yes, and that’s exactly what makes them special. Each piece is unique, with slight variations in shape, color, or texture—typical of the handmade process. That’s the magic of craftsmanship.
Can I customize the products or choose other colors?
Absolutely! If you have a specific idea in mind or need to adapt the design to your store, contact us and we’ll discuss it together.
Do you work with stock or made-to-order production?
Both. We have some items in stock, but we also work on a made-to-order basis, especially for large or customized orders.
Do you offer special packaging for retail?
Yes, we offer beautiful and carefully designed packaging to enhance the value of the product in your store. If you have specific requirements, feel free to ask.
What should I do if I receive a damaged product?
If you receive any damaged items, please contact us as soon as possible. To process the claim, we will need the following:
Photo of the outside of the box
Photo of the inside of the box
Photo of the damaged items
Photo of the shipping label
Are the pieces microwave and dishwasher safe?
Yes, our pieces are durable and safe for both the dishwasher and microwave. That said, like all handmade ceramics—treat them with care! 😊
Do you collaborate with stores or brands?
Yes, we’re always open to collaborations that align with our values. Reach out and let’s talk!
Can I reserve a product that’s out of stock?
Yes, you can reserve it and we’ll notify you as soon as it’s ready to ship.
Can I place a mixed order with different models or colors?
Of course! We love when our pieces are combined in creative ways. That’s how they shine the most.
Do you offer volume discounts?
Yes, if you’re planning a large order, write to us and we’ll review your needs to offer you the best possible deal.
What is the minimum order?
The minimum order is €400. This amount allows us to maintain artisanal quality and efficient logistics for each B2B customer.
How long does order preparation and shipping take?
We prepare orders within 2 to 3 business days after payment is received. For custom or large-volume productions, the timeline may vary slightly, but we’ll always keep you informed.
Where are the products shipped from?
All our pieces are made and shipped from Spain.
Do you ship internationally?
Yes, we ship worldwide. We work with trusted carriers to ensure your orders arrive safely and in perfect condition.
Are the products handmade?
Yes, all our products are carefully handcrafted and hand-painted. Each piece goes through an artisanal process that guarantees its authenticity and beauty.
Can the pieces have variations?
Yes, and that’s exactly what makes them special. Each piece is unique, with slight variations in shape, color, or texture—typical of the handmade process. That’s the magic of craftsmanship.
Can I customize the products or choose other colors?
Absolutely! If you have a specific idea in mind or need to adapt the design to your store, contact us and we’ll discuss it together.
Do you work with stock or made-to-order production?
Both. We have some items in stock, but we also work on a made-to-order basis, especially for large or customized orders.
Do you offer special packaging for retail?
Yes, we offer beautiful and carefully designed packaging to enhance the value of the product in your store. If you have specific requirements, feel free to ask.
What should I do if I receive a damaged product?
If you receive any damaged items, please contact us as soon as possible. To process the claim, we will need the following:
Photo of the outside of the box
Photo of the inside of the box
Photo of the damaged items
Photo of the shipping label
Are the pieces microwave and dishwasher safe?
Yes, our pieces are durable and safe for both the dishwasher and microwave. That said, like all handmade ceramics—treat them with care! 😊
Do you collaborate with stores or brands?
Yes, we’re always open to collaborations that align with our values. Reach out and let’s talk!
Can I reserve a product that’s out of stock?
Yes, you can reserve it and we’ll notify you as soon as it’s ready to ship.
Can I place a mixed order with different models or colors?
Of course! We love when our pieces are combined in creative ways. That’s how they shine the most.
Do you offer volume discounts?
Yes, if you’re planning a large order, write to us and we’ll review your needs to offer you the best possible deal.